Refund policy

You may request a replacement only in the following cases:

• Damaged in transit

• Defective product

• Incorrect item received
  
  

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Conditions for Replacement:

To be eligible for a replacement, the following criteria must be met:

1. Request Timeline

   • Replacement must be requested within 7 working days from the date of delivery.

2. Product Condition

   • Item must be unused, unwashed, and undamaged

   • MRP tag, barcode, and all original labels must be intact

3. Original Packaging

   • Product must be returned with complete original packaging, including accessories, manuals, and freebies (if any)

4. Pickup Location

   • Pickup will be scheduled only from the original delivery address

5. Visual Evidence Required

   • Clear photos or an unboxing video showing the issue must be shared at the time of the request
     (We recommend recording the unboxing process to speed up resolutions.)
     
     

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Need Support?

For assistance with your order or replacement

 request:Email: prajuwankhede77@gmail.com
Address: symbosis collage tarodi road awas yojna 440035

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Thank you for choosing GROSSLY PVT LTD.
We’re here to support you with clarity, quality, and care.